> ## Documentation Index
> Fetch the complete documentation index at: https://docs.surnex.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices

> Download invoices and update your payment details.

Invoices and payment details are handled by the payment provider, not inside Surnex.

## Getting there

Go to **Settings → Billing** and click **Manage Billing**. You're taken to the provider's portal, where you can:

* Download past invoices and receipts
* Update the card on file
* Change your billing email
* Update billing address and tax details
* Change or cancel the subscription

## Who can access it

Only the **owner** can open the billing portal. Admins and members can see the current plan and usage in Surnex but can't reach invoices or payment details. See [Roles and permissions](/organizations/roles).

If your finance team needs invoices and isn't the account owner, either the owner downloads them, or the billing email is set to a shared finance address in the portal so invoices arrive there automatically. Making someone an admin does **not** give them invoice access.

## Billing email

Invoices go to the billing email held by the provider, which is set in the portal and isn't necessarily your Surnex login address. Point it at a finance inbox if that's who needs the receipts.

## One subscription per organization

Each [organization](/organizations/overview) bills separately, with its own invoices. Owning two means two subscriptions and two invoice histories — switch organizations in the sidebar before opening the portal, or you'll be looking at the wrong account.

For agencies billing clients separately, that separation is the intended pattern: one organization per client keeps invoices, usage, and access cleanly divided.

## Cancelling

Cancellation is done in the portal — there's no cancel action inside Surnex. Cancelling stops future billing; it doesn't delete your data. To remove everything, [delete the organization](/organizations/settings) as well, which is permanent.

## Related

* [Manage your subscription](/billing/subscription) — changing plan
* [Plans](/billing/plans) — pricing and limits